Belsize Park Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Belsize Park Carpet Cleaners provides carpet, upholstery and related cleaning services to residential and commercial customers in our service area. By placing a booking, whether by phone, online form, message, or in person, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the person, company or organisation requesting and purchasing services from Belsize Park Carpet Cleaners.
Company means Belsize Park Carpet Cleaners, the service provider.
Services means any carpet cleaning, upholstery cleaning, rug cleaning, mattress cleaning, stain removal, end of tenancy cleaning, or related cleaning services provided by the Company.
Premises means the property, whether residential or commercial, where the Services are to be carried out.
Technician means any employee, contractor or representative of the Company who performs the Services.
2. Scope of Services
The Company will provide the Services as agreed at the time of booking and as set out in any confirmation message or service description. The exact scope of work may include, but is not limited to, vacuuming, pre-treatment, stain treatment, hot water extraction, steam or dry cleaning methods, deodorising, and related tasks appropriate to the items being cleaned.
The Company reserves the right to adjust the method of cleaning used, based on the condition and material of the carpets, rugs, upholstery or other items, health and safety considerations, or site conditions encountered at the Premises.
The Company does not guarantee the removal of all stains. Some stains are permanent in nature and may not be removed completely despite the application of appropriate professional techniques and products.
3. Booking Process
Bookings may be made by the Client via telephone, online form, written request, or other communication channels offered by the Company. When making a booking, the Client must provide accurate and complete information, including property type, approximate room sizes or item quantities, parking details, and any known access restrictions or special requirements.
All bookings are subject to availability and to acceptance by the Company. The Company reserves the right to refuse a booking without providing a reason.
Any time or date for the provision of Services provided by the Company is an estimate only. While the Company will make reasonable efforts to attend at the agreed time, attendance may be affected by traffic, weather, previous job overruns and other factors. If a delay is anticipated, the Company will make reasonable efforts to notify the Client and agree a revised arrival window.
The Client is responsible for ensuring that someone is present at the Premises at the agreed time to grant access to the Technician. Failure to provide access may result in a cancellation fee as set out in these Terms.
4. Estimates and Pricing
Prices are usually quoted based on information provided by the Client about the Premises and the items to be cleaned. Any quote or estimate provided before the Technician attends the Premises is given in good faith but does not constitute a binding offer if the information supplied by the Client is incomplete, inaccurate, or if the condition or size of items differs significantly on inspection.
On arrival at the Premises, the Technician will assess the areas and items to be cleaned. If the actual work required differs from the initial description, the Company may revise the price. In such cases, the Client will be informed before the Services commence and may accept or decline the revised price. If the Client declines, a call-out or cancellation fee may apply, particularly where the Technician has already attended the Premises.
All prices are quoted in pounds sterling and may be inclusive or exclusive of VAT, as communicated at the time of booking. The Company reserves the right to change its prices from time to time. Price changes will not affect confirmed bookings that have already been accepted by the Company, unless the scope of work is changed.
5. Client Obligations
The Client must ensure that the Premises are safe, accessible and ready for the Services to be carried out. This includes:
Ensuring adequate lighting, water and electricity supply are available at the Premises during the service.
Providing clear access to the areas and items to be cleaned, including moving small and fragile items, and where possible, small pieces of furniture.
Informing the Company in advance of any known health and safety risks, including loose floor coverings, damaged electrical sockets, or hazardous materials.
Securing valuables and personal items prior to the Technician’s arrival.
Ensuring any pets are safely secured away from the work areas during the service.
The Client is responsible for inspection of the completed work upon completion of the Services and for raising any concerns promptly while the Technician is still on site, or within a reasonable time frame as set out in these Terms.
6. Payments and Invoicing
Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due on completion of the Services on the day they are provided.
The Company accepts commonly used payment methods within the United Kingdom, which may include cash, bank transfer, card payment, or other electronic payment options, as communicated to the Client. The Company is not obliged to accept a particular method of payment and may refuse certain methods at its discretion.
For commercial clients or larger residential jobs, the Company may issue an invoice, with payment due within a stated number of days from the invoice date. Late payment may incur additional charges and interest at the statutory rate, and the Company reserves the right to suspend further Services until outstanding balances are settled.
The Client is responsible for ensuring that payment details provided are correct and that sufficient funds or credit are available. Any bank or payment processing charges arising due to the Client’s failure to do so may be recovered from the Client.
7. Cancellations, Rescheduling and Access
The Client may cancel or reschedule a booking by providing notice to the Company. The minimum notice period for cancellation or rescheduling without charge is usually 24 hours prior to the scheduled appointment time, unless otherwise stated at the time of booking.
If the Client cancels or reschedules with less than 24 hours’ notice, the Company reserves the right to charge a cancellation fee, which may be up to the full service cost, taking into account the loss of the allocated time slot and travel costs incurred.
If the Technician attends the Premises and is unable to gain access, or if the Premises are not in a suitable condition for the Services to be carried out, the Company may treat this as a short-notice cancellation and charge an appropriate fee.
The Company may cancel or reschedule the Services due to circumstances beyond its control, including but not limited to extreme weather, accidents, illness, equipment failure, or other force majeure events. In such cases, the Company will make reasonable efforts to notify the Client and arrange an alternative appointment. The Company will not be liable for any loss arising from such cancellation or delay.
8. Health and Safety
The Company operates in accordance with applicable health and safety legislation and best practice for cleaning services in the UK. The Technician will follow safety procedures in relation to the use of cleaning agents, machinery and equipment.
The Client must not request the Technician to undertake any task that is unsafe or outside the scope of the Services, such as moving large or heavy furniture that may present a risk of injury or damage, working at height without appropriate equipment, or handling hazardous substances not related to the cleaning process.
Certain cleaning products may affect sensitive individuals, pets or plants. The Client should inform the Technician in advance of any allergies, sensitivities, or special requirements regarding the use of particular cleaning agents, so that suitable alternatives can be considered where possible.
9. Waste Regulations and Environmental Practices
The Company complies with relevant waste management and environmental regulations applicable in the United Kingdom. Waste water generated during the cleaning process will be disposed of in accordance with local requirements and will not be discharged in a way that breaches environmental laws or causes damage to the Premises.
The Company will not remove or dispose of general household waste, bulky items, or hazardous waste as part of the Services, unless specifically agreed in advance and permitted by law. This includes but is not limited to chemical waste, paint, solvents, medical waste, sharp objects, and electrical items.
Where the Services involve the use of containers such as product bottles or packaging materials, the Company will minimise waste and encourage recycling or appropriate disposal. The Client may be responsible for disposing of any packaging left on site, unless otherwise agreed.
The Client agrees not to request the Company to dispose of any waste in a manner contrary to applicable waste management regulations or environmental standards.
10. Damage, Liability and Limitations
The Company will exercise reasonable care and skill in providing the Services. However, the Client acknowledges that there are inherent risks associated with cleaning processes. The Company is not liable for:
Pre-existing damage, wear, discolouration, fading, loose seams, shrinkage, weak fibres, or defects in carpets, rugs, upholstery or other items.
Damage arising where the Client has not followed the manufacturer’s care instructions or has previously used inappropriate cleaning methods or products.
Any indirect or consequential loss, such as loss of profit, loss of enjoyment, or loss of use of the Premises.
Minor cosmetic issues that are considered reasonable wear and tear or are unavoidable as part of the cleaning process on items already in poor condition.
The Client must point out any known defects, loose fittings, colour-run risks, or areas of concern before the Technician commences work. If the Technician considers that cleaning an item presents an unacceptably high risk of damage, the Company may decline to carry out the work on that item.
In the unlikely event of damage caused directly by the negligence of the Technician, the Client must notify the Company as soon as reasonably practicable and in any event within 48 hours of completion of the Services. The Company reserves the right to inspect the alleged damage before any remedial action or compensation is considered.
Where liability is accepted, the Company’s total liability will be limited, at its option, to one of the following:
Re-cleaning the affected area or item.
Repairing the damage.
Paying the cost of repair by a third party chosen in agreement with the Client.
Compensating the Client up to the current replacement value of the item, taking into account its age, condition and market value, subject to an overall monetary cap that is reasonable in light of the fees paid for the Services.
11. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Services, they must inform the Company as soon as possible, and no later than 48 hours from completion of the work. The Company will investigate the complaint and, where appropriate, arrange for the Technician to revisit the Premises to inspect and, if reasonable, re-clean the affected areas.
The Company will endeavour to resolve complaints promptly and fairly. Failure by the Client to allow the Company a reasonable opportunity to remedy a defect may limit or extinguish any potential claim.
12. Insurance
The Company maintains insurance cover appropriate for a cleaning business operating in the United Kingdom, which may include public liability and treatment risk cover. Specific details of the policy, including limits and exclusions, are available on request.
Insurance cover is subject to the terms, conditions and exclusions of the relevant policy. The Company’s liability to the Client is limited to the level of cover provided by its insurance and any applicable policy excesses.
13. Privacy and Data Protection
The Company collects and processes personal data such as names, addresses, contact details and service information for the purpose of managing bookings, providing Services and handling payments. The Company will handle personal data in accordance with applicable UK data protection laws.
The Company will not sell or share the Client’s personal data with third parties for marketing purposes without consent. Data may be shared with service providers who assist the Company in operating its business, such as payment processors or insurance providers, where necessary and appropriate safeguards are in place.
14. Amendments to Terms and Conditions
The Company reserves the right to revise these Terms and Conditions from time to time to reflect changes in law, best practice, or the operation of its business. The updated Terms and Conditions will apply to all new bookings from the date of publication. For existing confirmed bookings, the Terms in force at the time of booking will continue to apply, unless otherwise agreed with the Client.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
Both the Company and the Client agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services provided by the Company.
16. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
17. Entire Agreement
These Terms and Conditions, together with any booking confirmation and any additional written agreement between the Company and the Client, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence, or arrangements.
By proceeding with a booking, the Client confirms that they have read, understood and agreed to these Terms and Conditions.